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Terms & Conditions

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Frequently Asked Questions

How do I know what level of care I need?
To help you decide whether our services are suitable for you, we offer a free initial consultation. One of our referral managers will arrange to meet with you and your family to discuss your requirements and provide more detail about suitable services we can offer. You can also find out more about the difference between care at home and residential care on the NHS website here.

How much do your services cost and can I get help with the fees?

At your initial consultation with our referrals manager, a detailed support plan including the cost of our services will be provided.  Funding options vary depending on individual circumstances for example:- if you need support with day-to-day tasks, your local authority might be able to provide funding.  You may also be entitled to other benefits such as:

  • Attendance allowance – if you are over 65 and need extra help to stay independent at home due to an illness or disability.

  • Personal Independence Payment – if you are aged 16-64 and need help with daily activities or getting around because of a long-term illness or disability.

We would advise you to explore the funding options available to you before making a final decision. You can also choose not to involve your local authority and arrange care privately and directly with County Care. For any further help and advice with this please feel free to contact us either by telephone or by completing our online contact us form

Do you provide a free consultation before we decide on a care service?
Yes absolutely, one of our referral managers will come out and meet with you and your family to discuss our services and your requirements.

Are your support workers certified, professionals?
All County Care Community Support Workers are fully qualified to provide a safe and professional care service. All our employee's also carry out additional training for specific care needs when required.

How can I request your services?

Please get in touch with your referrals enquiry via our contact us form or by emailing us at referrals@countycare.co.uk

Will I have the same Community Support Worker every time?

It is rare to have only one Community Support Worker assigned to a particular customer. It depends on how many support sessions you have each week as well as what staff are on shift. However, we do try our best to keep the number of your Community Support Workers to a minimum. 

Can I request to have either a male or female support worker?

Yes. We work with you to put together a detailed, tailored support plan and this will include your preference of having a male or female Community Support Worker.

Will I receive a rota so I know when my support sessions are? 

Yes. We send your rota out by email or text the week before. We like to do our bit towards saving the planet so we try to avoid printing rotas. However, if it is necessary, we can send you a printed rota in the post.

What happens if I need to contact someone when the office is closed?

Our offices are open from 9am-5pm Monday to Friday but we operate an out-of-hours service which is covered by a member of staff between 7am-9am and 5pm-10pm. The contact number for our offices can be found here.

Do you offer support on bank holidays?

Yes. Our service is 365 days a year so if you require support on a specific day, including bank holidays, please contact us and we can help you.

How do I apply to be a Community Support Worker?

To find out more about working for us and to view/apply for our current vacancies please click here.


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