Here at the County Care Group, we always try to go above and beyond to create a safe and fun experience.
This statement outlines the way in which we gather and use information relating to you, the user of this website.
Where we need to gather certain information about you. We use this information, along with any information provided by you via our website or mobile applications, to manage your account and ensure the service we provide to you is the best it can possibly be. Where we have your permission, we will send you updates and or information about our services and your experience.
You can choose how we communicate with you within your account area of the website and/or mobile application. Alternatively, you can update your contact preferences at any time by speaking to someone within the services management team by calling 01483 224183 or 01754 611153.
We do not share your information with any partners or third parties who provide services to us which support your experience, for example, non-county care employees carrying out evening support sessions or trips to you.
When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports. Once our service provider receives your IP it is immediately anonymised, deleted and becomes untraceable. This data is never sold on or passed to other companies.
The Project Radio Android and Apple App do not collect any user data during use. In order to provide audio control during Phone App use, the App will monitor the 'state' of the phone App (Idle, in call, call ended) if applicable on your device. At no point will the App be able to listen in or derive phone numbers or data. The Android App also requires access to local storage. This is to store its configuration for faster launch times.
We ask for certain information such as your username, real name, birthdate, address, phone number and e-mail address when you register for an online account to access the website and or mobile application, or if you correspond with us. We may also retain any messages you send through the Service and may collect the information you provide in the User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. Your username and if you choose to disclose it, your real name will be published publicly. Once published your username and/or real name may not be able to be removed.
Information we may receive from third parties:
We may receive information about you from third parties. For example, if you access our websites, mobile application or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the county care application, linking your account to the Service, etc., that third party may pass certain information about your use of its service to County Care. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friend's list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join County Care. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the County Care Services. You may also unlink your third-party account from the Service by adjusting your settings on the third-party service.
Inviting a friend to use County Care Group services:
County Care may, in its sole discretion, develop a feature that allows you to invite third parties to the Service. If you choose to use our invitation service to invite a third party to the Service through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list – but we do not require that you import your contacts list to the Service, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to County Care through the “Invite friends” feature, you are directly sending a text or email from your personal accounts and that we are not storing your contact list. In addition, you understand and agree that normal carrier charges apply to communications sent from your phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication.
Finding your friends on the Service:
The County Care Group may, in its sole discretion, develop a feature that allows you to locate your friends with County Care Group accounts through a “Find friends” feature. The “Find friends” feature allows you to choose to locate friends either through (i) your contact list, (ii) social media sites (such as Twitter or Facebook) or (iii) through a search of names and usernames across the County Care Group websites, services or mobile applications. If you choose to find your friends through your contact list, then you agree to provide the County Care Group access to your contact list such that we can perform the search necessary to determine whether or not someone associated with the information you provide is using County Care Group services. If you choose to find your friends through social media sites, then you understand that the information these sites provide to us to conduct this type of search is governed by their privacy policies and your account settings on those sites. If you choose to find your friends through a search of names or usernames, then simply type a name to search and see if that name or username appears on our Service. Note that we do not retain any information contained in your contacts list or information from social media sites about your contacts, and we do not use such information for any purpose other than to help you find your friends who use the County Care Group services.
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Logfile information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, the number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
When you access the Service by or through a mobile device (including but not limited to smartphones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by the County Care Group. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if the use or availability of device identifiers is impaired or disabled.
When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if the use or availability of location data is impaired or disabled.
Commercial and marketing communications:
We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt-out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt-out of Service-related emails. You may also be able to be “found” on the County Care Group based on information that you provide (see “Find friends on County Care”) above.
Use of certain service type information we collect about you:
Sharing of Your Information:
We will not rent or sell your information to third parties outside the County Care Group and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
Who can see User Content: Any User Content that you voluntarily disclose for posting to the Service becomes available to the public and cannot be removed, except by the County Care Group in its sole discretion. Once posted, User Content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Service, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your User Content to be available to the public, please don’t post it on the County Care Group pages. Your username and if you choose to disclose it, your real name will be published publicly. Once published your username and/or real name may not be able to be removed.
Who can see your IP address: If you post User Content on the Service while not logged in, your IP address will be published with your User Content in order to attribute your contribution to the Service. A selection of Trusted Users with administrative powers on the County Care Group has the ability to review the IP addresses of users to reduce abusive behaviour. Any third-party service embedded within the County Care Group such as an advertiser, video provider, social network or other third parties will also have access to your IP address.
Who can see your email address: If you enter an email address, you will enable communication from the County Care Group and other Users. If you reply to users or participate in County Care Group activities such as meetups, your email address will be shared with these users. In addition, some email addresses such as firstname.lastname@example.org forward to a group of Trusted Users, who will use your email address to reply to the email.
What happens in the event of a change of control:
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganisations, liquidations, similar transactions or proceedings involving all or a portion of the company.
Instances where we are required to share your information:
Sharing certain service type information, we collect about you:
We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
We have a legal duty to protect the personal information that we collect under Privacy Legislation such as, the Data Protection Act 2018 (the “DPA”) and the Privacy and
Electronic Communications Regulations 2003, (PECR).
For the purpose of the DPA and PECR, County Care Group Limited and its subsidiaries are the data controller and are located at 17-19 Lumley Avenue, Skegness, Lincolnshire PE25 2AP. If you have any queries relating to this policy, you may also contact us at email@example.com.
Ads on across the County Care Group:
Opting out of these cookies will be effective not only on the Service but on all websites with NAI certified advertising networks. However, these opt-outs will be ineffective on networks that are not NAI certified.
Please note that an advertiser may ask us to show an ad to a certain audience of users (e.g. based on demographics or other interests). In that situation, the County Care Group or our Partners determines the target audience and the County Care Group serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
To enhance your user experience or help us improve and measure our effectiveness, we may embed codes from third parties on the Service. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways the County Care Group does not control.
How We Store and Protect Your Information
Storage and Processing:
Keeping your information safe:
The County Care Group cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from the County Care Group, at all times. However, we cannot ensure or warrant the security of any information you transmit to the County Care Group or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third-party sites and services that you add to the County Care Group Service, such as social networks. The County Care Group is not responsible for the functionality or security measures of any third party.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations, including the ICO.
Your Choices about your information:
You control your account information and settings: You may update your account information and email communication preferences at any time by logging in to your account and changing your profile settings. You can also stop receiving promotional email communications from us by modifying your preferences on the web application and altering your personal preferences.
We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt-out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at firstname.lastname@example.org.
Opting out of the collection of your information for Tracking / Advertising:
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents the County Care Group or its business partners from tracking your browser’s activities in relation to the Service and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at email@example.com.
How long we keep your private profile information:
Following termination of your User account, the County Care Group may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.
The County Care Group does not knowingly collect or solicit any information from anyone under the age of 16 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 16. In the event that we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at firstname.lastname@example.org.
Links to Other Websites and Services:
County Care Group, August 2020